Business letter- Replying to an enquiry: products not supplied by your company

Replying to an enquiry: products not supplied by your company

Dear __________,

Thank you for your interest in our Company, ABC Company Ltd, for your enquiry.

We are sorry that we do not supply any safety boots or the respirator model you had requested in your enquiry.

Might I suggest that you look at our website http://adminsupportbyamanda.blogspot.com/ which contains information about our’s products & specification.

I hope you will find the website useful for your future enquiry. If we can provide you with any information please let us know.

Thank you.

Sincerely,

XXX

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Comments:

Professionally polite, but makes the point that the enquiry could not be fulfilled due to different products required. Important here; the writer does not want to lose an opportunity to have a potential customer, that think of them in the first place & hope for future enquiry.

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